{"id":602,"date":"2024-01-05T08:51:32","date_gmt":"2024-01-05T13:51:32","guid":{"rendered":"http:\/\/192.168.0.21\/sitioweb\/?page_id=602"},"modified":"2025-09-22T08:59:33","modified_gmt":"2025-09-22T13:59:33","slug":"servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/marol.com.co\/marol\/servicio-al-cliente\/","title":{"rendered":"Sugerencia, Queja o Reclamo"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-parallax\" style=\"min-height:248px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__image-background wp-image-1109 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/marol.com.co\/marol\/wp-content\/uploads\/2024\/01\/fondo_contenedores_3-Copiar.jpg)\"><\/div><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-top-center\" style=\"min-height:172px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-nv-dark-bg-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-text-align-center has-large-font-size\" style=\"font-style:normal;font-weight:400\">Sugerencias, Quejas y Reclamos<br>___<\/h4>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\" style=\"font-size:19px;font-style:normal;font-weight:400\">Queremos que tu experiencia en Marol sea de total satisfacci\u00f3n<\/h6>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-cover alignfull is-light\" style=\"min-height:630px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-horizontal is-layout-flex wp-block-buttons-is-layout-flex\" style=\"font-style:normal;font-weight:300\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 has-custom-font-size is-style-default\" style=\"font-size:15px;font-style:normal;font-weight:400\"><a class=\"wp-block-button__link has-nv-site-bg-color has-nv-c-1-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/marol.com.co\/marol\/infomarol-normatividad\/\" style=\"border-style:none;border-width:0px;border-radius:30px;padding-top:5px;padding-right:0px;padding-bottom:5px;padding-left:0px\">InfoMarol-Normatividad<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 has-custom-font-size is-style-default\" style=\"font-size:15px\"><a class=\"wp-block-button__link has-nv-site-bg-color has-nv-dark-bg-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/marol.com.co\/marol\/servicio-al-cliente\/\" style=\"border-style:none;border-width:0px;border-radius:30px;padding-top:5px;padding-right:0px;padding-bottom:5px;padding-left:0px\">Sugerencias, Quejas y Reclamos<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 has-custom-font-size is-style-default\" style=\"font-size:15px\"><a class=\"wp-block-button__link has-nv-site-bg-color has-nv-c-1-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/marol.com.co\/marol\/incoterms\/\" style=\"border-style:none;border-width:0px;border-radius:30px;padding-top:5px;padding-right:0;padding-bottom:5px;padding-left:0\">Incoterms<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 has-custom-font-size is-style-default\" style=\"font-size:15px\"><a class=\"wp-block-button__link has-nv-site-bg-color has-nv-c-1-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/marol.com.co\/marol\/practicas-en-seguridad\/\" style=\"border-style:none;border-width:0px;border-radius:30px;padding-top:5px;padding-right:0;padding-bottom:5px;padding-left:0\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">Practicas de Seguridad<\/font><\/font><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u00a1Mejoramos e innovamos el servicio<br>que te brindamos!<\/h3>\n\n\n\n<p style=\"font-size:17px\">Si nos quieres compartir una idea para que implementemos en nuestro servicio env\u00edanos una&nbsp;<strong>SUGERENCIA.<\/strong><\/p>\n\n\n\n<p style=\"font-size:17px\">Si quieres presentar un inconveniente en el servicio env\u00edanos una&nbsp;<strong>QUEJA.<\/strong><\/p>\n\n\n\n<p style=\"font-size:17px\">Si quieres presentar una solicitud de reconocimiento de dinero env\u00edanos un&nbsp;<strong>RECLAMO.<\/strong><\/p>\n\n\n\n<p style=\"font-size:17px\">Si nos quieres compartir tu satisfacci\u00f3n en el servicio env\u00edanos unas&nbsp;<strong>FELICITACIONES.<\/strong><\/p>\n\n\n\n<p style=\"font-size:17px\">Si quieres escribirnos sobre algo diferente a los anteriores, usa la opci\u00f3n&nbsp;&nbsp;<strong>OTRO TEMA.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><h3 class=\"wp-block-post-title\">Sugerencia, Queja o Reclamo<\/h3>\n\n<style id=\"wpforms-css-vars-1563-block-be3d53d5-cc75-42fd-9af4-064e08592bf3\">\n\t\t\t\t#wpforms-1563.wpforms-block-be3d53d5-cc75-42fd-9af4-064e08592bf3 {\n\t\t\t\t--wpforms-field-size-input-height: 31px;\n--wpforms-field-size-input-spacing: 10px;\n--wpforms-field-size-font-size: 14px;\n--wpforms-field-size-line-height: 17px;\n--wpforms-field-size-padding-h: 9px;\n--wpforms-field-size-checkbox-size: 14px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 0.75;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-be3d53d5-cc75-42fd-9af4-064e08592bf3 wpforms-render-modern\" id=\"wpforms-1563\"><form id=\"wpforms-form-1563\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1563\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/marol\/wp-json\/wp\/v2\/pages\/602\" data-token=\"dd76dc7851f8718892275ad297390c2e\" data-token-time=\"1780150317\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1563-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-1563-field_1\">Nombre <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1563-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-1563-field_1-error\" required><\/div><div id=\"wpforms-1563-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1563-field_2\">Correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1563-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1563-field_2-error\" required><\/div><div id=\"wpforms-1563-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1563-field_5\">Motivo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-1563-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"Sugerencia\"  class=\"choice-1 depth-1\"  >Sugerencia<\/option><option value=\"Queja\"  class=\"choice-2 depth-1\"  >Queja<\/option><option value=\"Reclamo\"  class=\"choice-3 depth-1\"  >Reclamo<\/option><option value=\"Felicitaciones\"  class=\"choice-4 depth-1\"  >Felicitaciones<\/option><option value=\"Otro Tema\"  class=\"choice-5 depth-1\"  >Otro Tema<\/option><\/select><\/div>\t\t<div id=\"wpforms-1563-field_4-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"4\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-1563-field_4\" >electr\u00f3nico Motivo Nombre<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-1563-field_4\" class=\"wpforms-field-medium\" name=\"wpforms[fields][4]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-1563-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1563-field_3\">Descripci\u00f3n <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1563-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-1563-field_3-error\" required><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-1563-field_4-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-1563-field_4-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-1563-field_4-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1563\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/pages\/602\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1563\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/marol.com.co\/marol\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-light has-custom-content-position is-position-top-center\" style=\"min-height:125px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"122\" class=\"wp-block-cover__image-background wp-image-825\" alt=\"\" src=\"https:\/\/marol.com.co\/marol\/wp-content\/uploads\/2024\/01\/cinta.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-top-center\" style=\"min-height:360px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-nv-dark-bg-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Medell\u00edn&nbsp;Oficina Principal<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-e8e5d52e7a5164a2cf0e282e36290610\">Tel\u00e9fono: (57) 604 320 20 80&nbsp;\u2013&nbsp;medellin@marol.com.co<br>Almacentro Torre Norte Piso 9 \u2013&nbsp;Carrera 43A No. 34 -155<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-8c40ff1afb64859ac1c772203bc6936e\">Buenaventura<\/p>\n\n\n\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-412e4b17d1674b9bda8ee071d840c0d1\">Tel: (57)&nbsp;602 242 3543<br>buenaventura@marol.com.co<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-0c175db8d61d131a7838a1e158fcb4cc\">Cartagena<\/p>\n\n\n\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-f0a822a96460ff84c3c997fa0cadd297\">Tel: (57)&nbsp;605 664 0445<br>cartagena@marol.com.co<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-d0260a5d4e00147dcd229cd669db1631\">Urab\u00e1<\/p>\n\n\n\n<p class=\"has-text-align-center has-nv-site-bg-color has-text-color has-link-color wp-elements-640feb8628f312eaea7b03e05c0275ee\">Tel: (57)&nbsp;604 828 5834<br>uraba@marol.com.co<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-602","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/pages\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":38,"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/pages\/602\/revisions"}],"predecessor-version":[{"id":1667,"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/pages\/602\/revisions\/1667"}],"wp:attachment":[{"href":"https:\/\/marol.com.co\/marol\/wp-json\/wp\/v2\/media?parent=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}